Should You Buy A Refurbished Mattress?

Jeff Cherico an Investigative Reporter with CBS Atlanta visited Jeremy Reets at Champion Construction Systems, Inc. a few weeks ago to do a report on the dangers of purchasing refurbished mattresses. Jeremy has been in the carpet and upholstery cleaning business for most of his life so he is definitely an expert in the field. The investigation included cutting open mattresses that had been recovered to look new. You won't believe what they find inside!

Champion is an IICRC certified company and one of our many services include mattress cleaning. Of course, as you will see in this clip some things are not worth cleaning.

WATCH THE CLIP

LEARN MORE ABOUT MATTRESS CLEANING

Extreme Makeover Home Edition is in Savannah, Georgia...and Champion's Helping!

That's right! Extreme Makeover is in Georgia and we are on the scene.

On Friday, November 12, Extreme Makeover: Home Edition surprised Jim and Carmen Simpson of  Savannah with the news that they had been chosen as the recipients of a full home makeover! Carmen and Jim give back to their Savannah community as they raise three children,  Zoe, Katelyn and Isaac.  Zoe, the youngest, is their “miracle baby,” having beaten the odds after being born with a life-threatening disease.

Champion sent 5 volunteers to Savannah to help with the drying and clean-up. Brett Bishop and Jeremy Reets went down Sunday night and worked from Monday at 11 am until 5 am Tuesday. They set air-movers and Tes units to help speed the drying of the paint and drywall. They were worn out when it was all done but they had a great time and got to meet Paul DiMeo, Ed Sanders and Tracy Hutson! On Tuesday evening, Chloe Hudson, Icela Reets and Zach Reets headed to Savannah to assist in the cleanup of the home so that furniture and decorating could go in. They had the privilege of meeting Paula Deen and her husband. They are still cleaning right now so hopefully they can get it all done because...the big reveal is today!

SEE PHOTOS OF THE BUILD

FOLLOW THE BUILD

We've got lots of photos to share with you but we have to get them approved by ABC first so as soon as we do we will be excited to share them!

Resolving Customer Issues Successfully Requires a Plan

Good customer service is planned and not an accident.  While we work very hard to provide the highest level of customer service, there are still issues that arise that must be dealt with in any business.  In order to handle them well, you need a plan.

We call our plan WALRAS.  While it is not spelled like the animal ‘walrus’ it certainly sounds like ‘walrus’ and it’s a great memory aid.  WALRAS is the acronym for the plan.  If you follow WALRAS you greatly improve your chances of calming the emotions of the situation, logically discussing solutions and regaining a happy customer.

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Water Damage Restoration - What's In a Name - Part II

Part II - Yesterday in 'What's In a Name' we explored the most common customer last names that Champion has had the privilege to work for over the last decade, and SMITH took the prize. On the flip side, our customers communicate with a number of Champion employees throughout their project, and keeping all of us straight can no doubt be a challenge especially considering we have a Gary, a Jerry, a Larry, a Mary, and a Jeremy. Not to mention an M. Brown and M. Smith.

Greg Ahlstrom - Accounting Manager

Don’t Exfoliate Your Oriental Rugs!

Now I’m just as excited about exfoliation as the next warm blooded American man, but it is absolutely your area rugs’ worst enemy.  When dry soil gets on and in an oriental rug it exfoliates the surface of the fiber.  If you have rugs, they have soil in them. 

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Champion Receives Performance Excellence Award from Crawford Contractor Connection

On June 9th -12th Joel Reets (President), Jeremy Reets (C.E.O.) & Gary Anderson (General Manager) of Champion Construction Systems, Inc. attended the Crawford Contractor Connection Conference at Caesar’s Palace in Las Vegas, Nevada. This year the conference focused on keys to customer service that will drive the growth and expansion of the Contractor Connection network in 2009 and beyond. The conference included various speakers who provided helpful insights to all. Jeremy Reets spoke about “Measuring and Creating Evaporation Potential” which provided a scientific explanation of the effect that drying equipment has on the drying process. There was also a conference expo that provided access to over 70 exhibitors who are key service providers to the insurance, restoration, and remodeling industries.  The highlight of the convention was, by far, the honor of receiving “The Strength of Working Together” Performance Excellence Award for the Southeast District.  As part of the award, Champion received a football autographed by Brian Holloway, a Stanford All-American and five-time NFL All-Pro. Holloway excelled as team captain of the 1985 New England Patriots, AFC Championship Team. Holloway was also a keynote speaker at the conference. Joel, Jeremy and Gary had a great time at the conference and are looking forward to attending next year’s conference.

Summer Bishop - Marketing Support

When We Say Family Owned and Operated - We Mean It!

If you've ever wondered who's who at Champion - here you go!  In addition to the immediate Reets family, we also have the following relatives at Champion...

Gary Anderson our General Manager is the cousin of Joel Reets

Megan Light (not pictured above) works in the Accounting Department and is the daughter of Joel and Kathy

Mollie Reets our Receptionist is married to Joel's nephew

Summer Bishop our Graphic Artist is the sister of Starri Reets

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