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"Mr. Jim Clark was my point of contact with Champion; he was courteous, professional and extremely helpful. It was a pleasure doing business with him. The members of all of the crews, water removal/drying, carpet layers and packers were courteous, professional, arrived on time, and completed work in a timely manner. In addition, they were friendly. We are very pleased with Champion's response and work and I will gladly recommend Champion to others. I will express my satisfaction with Champion to USAA." - Water Damage in Fayetteville, GA

"I have never been as impressed with a great group of young men. Very professional, efficient and knowledgeable of their line of work. Considering the age of my crew; they out-performed the middle and older aged men I have worked with in similar job requests. Thank you!!! Big kudos to Colby...loved this kid!!!" - Water Damage in Ellenwood, GA

"The crew was super courteous and professional. They also showed a level of compassion that was an unexpected surprise. They also took the extra step to explain every step." - Water Damage in Jonesboro, GA

"If I hadn't seen the damage beforehand, afterwards I wouldn't have know it had occurred. Great group of people both repairing and managing the crews." - Water Damage in Peachtree City, GA

“Champion has done a super job in getting the house squared away. All of their employees and subcontractors have been professional, courteous and helpful in answering our many questions and keeping us informed of schedules and other matters.” - Fire Damage in Peachtree City, GA

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Monday

Oct182010

Resolving Customer Issues Successfully Requires a Plan

Monday, October 18, 2010 at 10:36AM

Good customer service is planned and not an accident. While we work very hard to provide the highest level of customer service, there are still issues that arise that must be dealt with in any business. In order to handle them well, you need a plan.

We call our plan WALRAS. While it is not spelled like the animal ‘walrus’ it certainly sounds like ‘walrus’ and it’s a great memory aid. WALRAS is the acronym for the plan. If you follow WALRAS you greatly improve your chances of calming the emotions of the situation, logically discussing solutions and regaining a happy customer.

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SERVICES: Immediate Response - Fire Restoration - Smoke Restoration - Smoke Removal - Water Damage Restoration - Water Removal - Sewage Cleanup - Sewage Removal - Storm Damage Restoration - Tree Removal - Wind Damage Repair - Hail Damage Reapair - Mold Removal - Mold Remediation - Complete Reconstruction - Insurance Repairs - Tarp-up - Board-Up - Vandalism Repair - Contents Storage - Contents Restoration - Re-construction COUNTIES SERVICED: Hall County - Forsyth County - Barrow County - Gwinnett County - Dekalb County - Walton County - Newton County - Rockdale County - Cobb County - Paulding County - Fulton County - Douglas County - Haralson County - Carroll County - Heard County - Coweta County - Troup County - Clayton County - Fayette County - Meriwether County - Henry County - Spalding County - Butts County - Newton County - Pike County - Lamar County - Harris County - Talbot County - Muscogee County - Upson County CITIES SERVICED: Atlanta, GA - College Park, GA - Forest Park, GA - Jonesboro, GA - Lake City, GA - Lovejoy, GA - Morrow, GA - Riverdale, GA - Hampton, GA -Avondale Estates - Chamblee, GA - Clarkston, GA - Decatur, GA - Doraville, GA - Dunwoody, GA - Lithonia, GA - Pine Lake, GA - Stone Mountain, GA - Auburn, GA - Berkeley Lake - Braselton, GA - Buford, GA - Dacula, GA - Duluth, GA - Grayson, GA - Lawrenceville, GA - Lilburn, GA - Loganville, GA - Norcross, GA - Rest Haven, GA - Snellville, GA - Sugar Hill, GA - Suwanee, GA - Suwanne, GA - Johns Creek, GA - Braselton, GA - Buford, GA - Flowery Branch, GA -Gainesville, GA - Bethlehem, GA - Carl, GA - Statham, GA - Winder, GA - Social Circle, GA - Walnut Grove, GA - Loganville, GA - Covington, GA - Mansfield, GA - Newborn, GA - Oxford, GA - Porterdale, GA - Conyers, GA - Hampton, GA - Locust Grove, GA - McDonough, GA - Stockbridge, GA - Jackson, GA - Flovilla, GA - Griffin, GA - Orchard Hill, GA - Marietta, GA - Kennesaw, GA - Acworth, GA - Smyrna, GA - Mableton, GA - Austell, GA - Powder Springs, GA - Palmetto, GA - Roswell, GA - Sandy Springs, GA - Union City, GA - Hapeville, GA - East Point, GA - College Park, GA - Alpharetta, GA - Fairburn, GA - Douglasville, GA - Villa Rica, GA - Braswell, GA - Dallas, GA - Hiram, GA - New Hope, GA - Bremen, GA - Tallapoosa, GA - Waco, GA - Bowdon, GA -Bremen, GA - Carrollton, GA - Mount Zion, GA - Roopville, GA -Temple, GA - Villa Rica, GA - Whitesburg, GA - Franklin, GA - Newnan, GA - Peachtree City, GA - Fayetteville, GA - Greenville, GA - Luthersville, GA - Manchester, GA - Warm Springs, GA - Woodbury, GA - Senoia, GA - Sharpsburg, GA - Grantville, GA - Moreland, GA - Turin, GA - Brooks, GA - Tyrone, GA - Woolsey, GA - LaGrange, GA - Hogansville, GA - West Point, GA - Cataula, GA - Pine Mountain, GA - Hamilton, GA - Ellerslie, GA - Waverly Hall, GA - Columbus, GA - Fort Benning, GA - Midland, GA - Fortson, GA - Talbotton, GA - Molena, GA - Zebulon, GA - Williamson, GA - Barnesville, GA - Thomaston, GA Copyright © 2011, Champion Construction Systems, Inc. All rights reserved.