There’s a New Fire Chief In Town!

Born and raised in Greensboro, North Carolina, Fire Chief Johnny Teeters brings 38 years of experience to the Coweta County Fire Department. Chief Teeters helped Greensboro improve the city’s ISO fire insurance rating from a seven to a one. We had the opportunity to briefly interview Chief Teeters. Here is what he had to say.

How do you like Newnan?
I think it is great, it is a little more rural than I am used to. It is like going back to a slower time. I have loved every minute here so far.

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The Human/Business Model

In the restoration business, when it comes to Customer Service, it is imperative that we apply The Human/Business Model.  What is it?  Simply put, in any interaction, a customer has both business and human needs that have to be satisfied.  There are always human needs that need to be satisfied during a business interaction.  Ignoring these human needs may leave a customer feeling upset even when the business service is outstanding!  Exceptional customer service providers understand their customers' business and human needs.  How can we identify these needs?

Business needs might include:  affordability, timeliness, fair value, quality product, repairs made according to current building codes.

Human needs might include:  good communication, compassion, empathy, respect, patience, reassurance, being made to feel important.

Keeping both business & human needs balanced is the key in providing excellent customer service.  This can certainly be a challenge, since one aspect does not outweigh another.  Our success is based upon how much each employee cares about the part he/she plays in satisfying these needs for our customers. Never forget the perspective each customer has from the very moment this interaction begins, "I don't care how much you know, until I know how much you care." (source material drawn from Customer Service and Homeowner Relations: Defining the Scope and Responsibilities of Superintendents)

Jerry Quarles - Estimator

Champion's Fan for December

"Professional across the board. Excellent communication from the office. It’s rare that I see a company’s work that is better than my own. Great attention to detail. Not a quick one-coat type of operation, and I appreciate that. It almost makes me want to leave my job of 10 years just to be a part of what must be a very well ran operation - one that an employee can be proud to be a part of and to help it prosper. Thanks very much. "

- A State Farm Water Damage Claim in Peachtree City

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EXCITING NEWS: Drying911 Just Got 6 New e-tes Units!

ABOUT E-TES: E-TES plugs into a 220-volt dryer or stove outlet. There is also the latest E-TES that plugs into a standard 110 outlet. We use the E-TES as a supplement to traditional air movers and dehumidifier systems on large losses or as a stand alone drying system on small jobs. E-TES allows you to add the power of Directed Heat Drying to conventional dehumidification based drying systems.

We use E-TES for tough challenges like:

Carpet, pad, and walls all at the same time.

Inside walls and ceilings with hot, dry air

Hardwood floors and crawl spaces

Double wall drywall, PVC wallpaper, plaster walls, sill plates

Champion's Ribbon Cutting Ceremony of New Flood House on November 11th, 2008

Champion would like to thank everyone who came to the ribbon cutting ceremony of our new Flood House on November 11th!

  The Flood House is a state-of-the-art water damage training facility that will be flooded and dried out for continuing education classes. We already have classes scheduled for the dates below.

January 27th

March 17th

May 19th

More Dates to Follow

If you would like to attend the class on one of the above dates or if you would like more information, please give us a call at 770-253-6070.

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Champion's Fan for January

“I will recommend Champion to everyone I know who needs their services. I think Champion is the best home improvement company I have ever dealt with.”

- Sharpsburg, GA

Champion’s Emergency Response Program...

Champion's Emergency Response Program...

• Reduces the impact of a loss to your property after a fire, water, or storm damage


• Determines what it will take to get your building back in business after a loss


• Saves time and money when you have a loss


• Gets you back in business faster after a disaster

 Did you know…

• There are over 7,000 fire, water, and storm losses daily


• Only 35% of small and medium sized businesses have a plan in place


• The survival rate for companies without a disaster recovery plan in place is less than 10%

Enrollment is free and easy

Visit www.championcsi.com today!

- Icela Reets, Emergency Response Program Coordinator

Science is Fun Again

Students from the Carolyn Barron Montessori School took a field trip to Champion.

Jeremy Reets led the children in a discussion on drying and evaporation. When asked how to clean up a spill one young girl said, “I would use a hair dryer.” Little did she know just how right she was. Jeremy explained how Champion uses similar technology to dry up large spills. The students were allowed to flood our flood house which is used for water damage training. Students enjoyed a hands on lesson and left with a new approach on evaporation.

 

Icela Reets - Emergency Response Program Coordinator

Do You Have an Emergency Plan In Place?

Do you have a home or business emergency plan in place in case of a natural or man-made disaster?

We know how important the safety of your family or employees is to you. That is why we all have medical insurance, use safety belts and have smoke and fire alarms in our homes and businesses. 

But have you ever considered the steps you would need to take to insure your family or employee’s safety or comfort if a storm, fire, water or man-made disaster struck?

Take some time to sit down with your family and employees to devise an emergency action plan.

Know which company you would trust to assist you in keeping your family safe and secure after a disaster.

It will be time well spent!

Gary Anderson - General Manager

7 Secrets to Making Your Restoration Project Successful

7 Secrets to Making Your Restoration Project Successful

1. If you have a question about your claim, ask us first, before you call your insurance company. We often can answer your questions immediately. If not, we will help you get the answer.


2. Set aside some time to review the complete estimate with your Supervisor at the beginning of the job. That way everyone is in agreement with what is going to be actually done.


3. Discuss any changes you would like to make, such as flooring, etc as soon as possible with your Job Supervisor. That way we can prepare a change order right away and there will be no delays in your project.


4. Make selections as soon as possible. You may need to decide paint colors, flooring styles, etc. This will ensure your project continues to run smoothly.


5. Allow the restoration team full days to work at your home. Some stages of the project just cannot be done in a few hours time.


6. Call Champion’s Job Coordinator for any scheduling questions or concerns.


7. Call your Supervisor for any questions relating to how work will be done or the scope of repairs.

 Larry Banach - Construction Manager