A Good Time Was Had by All...

Today we hosted a continuing education course for insurance agents and adjusters about wood floor drying.  We enjoyed having those ladies and gentlemen with us (as always) and it seemed that they had a good time, too.  Lunch from Cafe Pig was a real treat.  We're already looking forward to the next one, March 17, about Ethics. 

Today was an especially exciting day for us because the speaker was one of our very own, Jeremy Reets.  He shared a lot of valuable information about how the innovative Thermal Energy System (TES) he developed himself can be used (among other things) to save hardwood floors that would previously have been unsalvageable.  This saves time and money, is environmentally friendly, and spares homeowners a lot of stress and grief. 

Speaking isn't a new thing to Jeremy:  Every six weeks or so restorers from all over the US and beyond come to our facility for TES training.  We have a very unique "flood house" on site-- an actual house that gets flooded and dried over and over again.  One of the highlights of today's course was that the agents and adjusters got to flood the house and then see how TES is used to begin the restoration process.  Jeremy developed TES as part of his never-ending quest to find a better way to do things.  It's something I like to tease him about (I am his wife, after all) but I have to admit it's a pretty remarkable system!

Starri Reets - Event Coordinator

http://www.tesdryingsystem.com/

Fire Safety Season--Play it Safe!

 As we've been through a cold snap some may feel that they've got this auxiliary heating thing down pat. Well let's just take minute to cover some EXCELLENT reminders:

1.) Keep space heaters at least 3' from anything combustible.

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Hands-On Wood Floor Drying for Water Damage Restoration CE Course# 34703

Today is our first hands on hardwood floor drying and restoration course in our new 1500 square foot flood house.  This is a house that we built on our premises just for training our employees, insurance professionals and other restoration contractors.  I am excited to make this week's presentation to a full class of 28 agents and adjusters from local agencies. 

Today hardwood flooring makes up 13% of all new flooring sales.  The ability to dry hardwood flooring effectively is one of the most important tasks that a restoration contractor needs to understand.    Yet, when these floors are affected by water damage they are almost always removed by restoration contractors.  We will demonstrate how Champion properly dries hardwood flooring saving our clients precious time and money.

This is a great opportunity for agents and adjusters to better understand how they can assist their clients when they suffer the effects of flooding and water damage by utilizing Champion's unique services .

Check the "Agent Area" on our web site to see when this and other Continuing Education courses will be offered again in the near future.

http://www.championcsi.com/agent-portal.php

 Jeremy Reets - C.E.O.

Education, Knowledge and Training

While growing up I was continually reminded of the importance of education and knowledge in my life. I recall such phrases as "Knowledge is Power" and "To get a good job you need a good education!". Most would agree that there is a definite correlation between success and education. 

At Champion Construction Systems we believe that education, knowledge and training should be the cornerstones on which to build a successful company. The many positive comments about our company made by our satisfied customers prove the wisdom of following this business plan. When you are part of  a company that provides emergency services and home restoration to home-owners it is imperative that each of our technicians receive the best training and continuing education available.

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Alphabet Soup

When you open our web site you might notice at the bottom there is an "alphabet soup" of letters:  "SCRT", "RIA", "NAHB", "IICRC", "DKI", "Mohawk".  Other than "Mohawk", what does that jumble of letters stand for?  These are organizations that Champion has affiliations with that ultimately benefit you as our client.  Let's focus on just three of these, "SCRT", RIA", and "IICRC".

 The first two are industry trade associations that we belong to.  In addition to keeping us abreast of the latest information and techniques in the industry by means of technical bulletins, conventions, and networking with fellow members, we agree to adhere to the highest standards and code of ethics.  Click on the links below each logo and read those codes of ethics.  By the way "SCRT" is the association that my wife and I managed for five years.

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The Human/Business Model

In the restoration business, when it comes to Customer Service, it is imperative that we apply The Human/Business Model.  What is it?  Simply put, in any interaction, a customer has both business and human needs that have to be satisfied.  There are always human needs that need to be satisfied during a business interaction.  Ignoring these human needs may leave a customer feeling upset even when the business service is outstanding!  Exceptional customer service providers understand their customers' business and human needs.  How can we identify these needs?

Business needs might include:  affordability, timeliness, fair value, quality product, repairs made according to current building codes.

Human needs might include:  good communication, compassion, empathy, respect, patience, reassurance, being made to feel important.

Keeping both business & human needs balanced is the key in providing excellent customer service.  This can certainly be a challenge, since one aspect does not outweigh another.  Our success is based upon how much each employee cares about the part he/she plays in satisfying these needs for our customers. Never forget the perspective each customer has from the very moment this interaction begins, "I don't care how much you know, until I know how much you care." (source material drawn from Customer Service and Homeowner Relations: Defining the Scope and Responsibilities of Superintendents)

Jerry Quarles - Estimator

Champion's Ribbon Cutting Ceremony of New Flood House on November 11th, 2008

Champion would like to thank everyone who came to the ribbon cutting ceremony of our new Flood House on November 11th!

  The Flood House is a state-of-the-art water damage training facility that will be flooded and dried out for continuing education classes. We already have classes scheduled for the dates below.

January 27th

March 17th

May 19th

More Dates to Follow

If you would like to attend the class on one of the above dates or if you would like more information, please give us a call at 770-253-6070.

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